Your privacy matters to us. This page explains exactly what personal data poneclub collects, why we collect it, how we use it, and what rights you have as a player based in the Philippines. Please read this carefully before using our platform.
When you register an account with poneclub, we collect personal information that is necessary to verify your identity and provide you with a safe, compliant gaming experience in the Philippines. This includes your full name, date of birth, email address, mobile number, and payment details such as your GCash number or local bank account information. We also collect technical data automatically when you use our platform, including your IP address, device type, browser information, and session activity logs. This technical data helps us detect fraud, prevent unauthorised access, and improve the overall performance of the platform. We may also collect information you voluntarily provide when you contact our support team or respond to surveys. All data collected is stored securely and handled in accordance with applicable Philippine data privacy regulations. We do not collect more information than is reasonably necessary to operate the platform and fulfil our legal obligations.
poneclub uses the personal information we collect to create and manage your account, process deposits and withdrawals in Philippine pesos, and verify your identity as required by applicable regulations. We also use your data to personalise your experience on the platform, send you important account notifications, and respond to your support requests in a timely manner. Where you have given your consent, we may use your contact details to send you updates about new features, promotions, or changes to our services. Your data may also be used to detect and prevent fraudulent activity, money laundering, and other illegal conduct that could harm you or other players. We analyse aggregated, anonymised usage data to understand how players interact with the platform and to make improvements over time. We will never sell your personal information to third parties for their own marketing purposes. Any use of your data beyond what is described in this policy will only occur with your explicit consent or as required by law.
poneclub does not sell, rent, or trade your personal information to any third party. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification services, and technical infrastructure providers, but only to the extent necessary for them to perform their services on our behalf. All third-party service providers are contractually required to handle your data securely and in accordance with applicable privacy laws. We may also disclose your information to regulatory authorities, law enforcement agencies, or courts in the Philippines if we are legally required to do so or if we believe disclosure is necessary to protect the rights, property, or safety of poneclub, our players, or the public. In the event of a business transfer or merger, your data may be transferred to the new entity, and you will be notified of any such change. We will never share your data with third parties for their own independent marketing or advertising purposes without your explicit consent. Your privacy and trust are central to how we operate.
We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure. Your account is protected by password authentication, and we strongly encourage you to use a strong, unique password and to keep your login credentials confidential. We retain your personal data for as long as your account remains active and for a reasonable period thereafter as required by applicable Philippine laws and regulations, including anti-money laundering obligations. When your data is no longer needed, we securely delete or anonymise it in accordance with our data retention procedures. While we take every reasonable precaution to protect your information, no online platform can guarantee absolute security, and you use poneclub at your own risk in this regard. If you believe your account has been compromised, please contact our support team immediately so we can take swift action to secure your account and investigate any suspicious activity.
Under applicable Philippine data privacy law, you have the right to access the personal information we hold about you, to request corrections if any details are inaccurate, and to request deletion of your data in certain circumstances. You may also object to or restrict certain types of processing, and you have the right to withdraw any consent you have previously given at any time without affecting the lawfulness of processing carried out before withdrawal. To exercise any of these rights, please contact our support team using the details available on this site, and we will respond to your request within a reasonable timeframe. We may need to verify your identity before processing certain requests to ensure the security of your account and data. If you believe we have not handled your personal data in accordance with applicable law, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. We are committed to resolving any privacy concerns promptly and transparently. Your rights are important to us, and we will always do our best to address your concerns in a fair and timely manner.
poneclub uses cookies and similar tracking technologies to enhance your experience on our platform, remember your preferences, and analyse how players use our services. Cookies are small text files stored on your device that help us keep you logged in, maintain your session securely, and understand which features are most popular among Filipino players. We use both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device for a set period to remember your settings on future visits. You can control or disable cookies through your browser settings at any time, though doing so may affect the functionality of certain features on the platform. We do not use cookies to track your activity across unrelated third-party websites or to build advertising profiles. Any analytics data collected through cookies is aggregated and anonymised before being used to improve the platform. By continuing to use poneclub after being informed of our cookie practices, you consent to our use of cookies as described in this policy.
poneclub reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will update the effective date at the bottom of this page and, where appropriate, notify registered players through the platform. We encourage you to review this policy periodically so that you remain informed about how we are protecting your personal information. Your continued use of the platform after any changes have been posted constitutes your acceptance of the updated policy. If you do not agree with any changes, you should stop using the platform and may request account closure by contacting our support team. We will always maintain a clear and accessible version of this policy on our website for your reference. For any questions about this policy or how your data is handled, please visit our FAQ page or reach out to our support team directly.
Last updated: January 2025. This Privacy Policy applies to all players accessing poneclub from the Philippines.
Quick answers to what Filipino players most often ask about data and privacy.
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